FAQ

A: Orders will be shipped sequentially based on the time of payment, starting from early February 2026 onwards.

A: On-site pickup is available exclusively for event ticket holders.

Pickup Location Details
• Location: MPRIME OFFICIAL MERCHANDISE Zone, Phenix Auditorium Hall
• Date: February 7, 2026
• Time: 10:00 AM – 5:00 PM

A: Please present the following documents.
The name on all documents must match the order information:
1. Event ticket (Physical Ticket or E-Ticket)
2. National ID card or passport (original or photo copy)
3. Order confirmation email

A: If items are not picked up by 5:00 PM on February 7, 2026, the Company reserves the right to withhold any refunds and will not provide late shipping under any circumstances.

A: You will receive two emails:
1. Order & Payment Confirmation Email (sent within 24 hours after payment).
2. Shipping Notification Email with a Tracking Number (only for those who selected the Shipping option).

A: We currently accept payment via Bank Transfer.
Account Name: Mprime Co., Ltd.
Bank: Kasikornbank (KBank)
Account Number: 186-8-78690-2

A: Please upload your payment slip through the system as instructed.
Once the payment has been verified, you will receive an Order & Payment Confirmation email.

A: Pre-orders will be available from January 1, 2026 at 10:00 AM
until January 19, 2026 at 11:59 PM,
exclusively via www.mprimestudios.com.

A: All items are available in limited quantities as pre-order products.
Once sold out during the pre-order period, items will not be restocked or sold at the event.

A: Once the order has been confirmed and payment has been completed,
orders cannot be modified, changed, or cancelled under any circumstances.
Please carefully review all details such as product size, quantity, and delivery method before confirming your order.